Getting Started
HelpDesk Installation
Quick HelpDesk configuration
License Installation
YouTube Channel
Community forum
Configuration guide
Email settings
Triggers — Helpdesk On-Premises
Web widget
Customize forms
Scheduling of tasks and reminders
SLA policy
Localization
Appearance settings
Color theme
Statuses customization
Reports customization
How to change home page
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User guide
Home
Ticket management
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All tickets
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How to
Email notifications
Automations
Assign ticket to first agent who replies
Assign ticket to multiple agents
Assign ticket to specific person
Assign ticket based on forwarding address
Edit ticket’s properties from mailbox
Start a workflow with a trigger
Close tickets if customer hasn't replied
SLA
Ticket management
Custom forms, charts and views
Advanced
Documentation
›
Automations
Automations
Assign ticket to first agent who replies
Assign ticket to multiple agents
Assign ticket to specific person
Assign ticket based on forwarding address
Edit ticket’s properties from mailbox
Start a workflow with a trigger
Close tickets if customer hasn't replied